Refund & Cancellation Policy

SpryFi offers a 7-Day Money-Back Guarantee to all new subscribers. This guarantee is designed to give you a risk-free opportunity to evaluate our service before making a long-term commitment. We believe in the quality of our service and want you to have complete confidence in your decision to choose SpryFi.

The 7-day guarantee period begins on the later of (a) delivery of your SpryFi equipment to your designated shipping address or (b) the date SpryFi verifies that the Service is active or in-service and ready for you to use. Shipment, transit, or delivery alone does not start recurring billing. The guarantee period ends at 11:59 PM Central Time on the 7th calendar day following that later date.

If you cancel your service within the 7-day guarantee period and return your equipment in accordance with Section 4, the first-month Service charge and any refundable optional charges are fully refundable. The standard SpryFi Home offer includes standard delivery and the items listed below at $0, so none of those standard items will be deducted from your refund. Any optional expedited delivery or other separately selected extra is governed by the terms disclosed when you selected it, subject to applicable law.

To qualify for a refund under the 7-Day Money-Back Guarantee, you must satisfy all of the following conditions:

You must initiate the cancellation request within 7 calendar days after the guarantee period begins under Section 2.2.

You must return the included SpryFi-owned router and all associated equipment (power cords, antennas, accessories) in good working condition, free from physical damage beyond normal wear and tear.

You must have been a first-time subscriber to the specific plan being canceled. The guarantee is available once per household per plan type.

You may cancel your SpryFi subscription at any time, for any reason, without a cancellation fee or early termination fee.

As a SpryFi customer-service commitment and subject to applicable law, SpryFi makes cancellation no more difficult than signup. We will never require you to navigate through unnecessary steps, speak with a retention specialist, or provide a reason for canceling in order to complete your cancellation.

You may cancel your subscription through either of the following channels:

Email: Send an authorized cancellation request to support@sprywireless.com from the email on file. Include your account number or the name and service address on the account. The request is effective when received.

Phone: Call us at (512) 729-7797. No fees are charged for phone cancellations. If you reach voicemail, leave your account number or the name and service address on the account. An authorized request is effective when received. Monday–Friday, 9:00 AM–6:00 PM Central Time.

Upon receipt of your authorized cancellation request by phone or email, SpryFi will send written confirmation to the email address on file within 2 business days. The request remains effective as of receipt even if confirmation arrives later.

This confirmation will include:

The date your cancellation was received.

The effective termination date of your service (typically the end of the current billing cycle).

Instructions for returning your included SpryFi-owned equipment and the prepaid shipping label.

If confirmation has not arrived within 2 business days, contact SpryFi so we can resend it; the original authorized request remains effective as of receipt.

An authorized cancellation request received by phone or email stops future renewal as of receipt. Service continues through the current paid service month unless the cancellation qualifies for an immediate refund under the 7-Day Money-Back Guarantee. Monthly Service billing will not continue solely because included Equipment is in transit or awaiting warehouse processing. Failure to return Equipment may result in a separately disclosed replacement or non-return charge after notice, but not an additional monthly router rental fee. SpryFi will not issue a pro-rated refund for the unused portion of the current service month except under the 7-Day Money-Back Guarantee or where a service outage or billing error has occurred (see Sections 5 and 6).

All SpryFi routers and associated hardware included with Service remain SpryFi property, so you are required to return them upon cancellation. Your monthly Service subscription will not continue solely because Equipment has not yet been returned. If the router is not returned as required, a $549 retail non-return charge may apply after SpryFi provides written notice. Charges for damage beyond normal wear or missing accessories, if any, will be separately disclosed before charge.

You have 7 calendar days from the date SpryFi sends your cancellation confirmation to return all equipment. The confirmation does not change the effective time of your authorized cancellation request.

SpryFi will provide a prepaid return shipping label at no cost to you. This label will be sent digitally to your account email address. By request, we can also send physical labels and return kits. You are not required to pay any return shipping costs.

To complete your equipment return:

Locate the prepaid USPS shipping label sent to your account email address.

Pack the modem, power adapter, antennas, and all other accessories securely. Use the original packaging if available, or a sturdy box with adequate cushioning. Do not use a USPS Flat Rate box. Our prepaid labels are for USPS Ground shipping; if you use a Flat Rate box, USPS may return the package to you.

Affix the prepaid label to the outside of the box.

Drop off the package at any authorized USPS location before the 7-day return window expires.

Retain your drop-off receipt as proof of return.

Equipment must be returned in good working condition. The following standards apply:

SpryFi will notify you in writing before deducting any fees from your refund or charging your payment method for equipment damage or non-return.

SpryFi recognizes that reliable internet access is critical to our customers, particularly those in rural areas with limited alternatives. If you experience a documented, continuous service outage lasting 24 hours or more due to a network issue attributable to SpryFi or its underlying carrier partners, you are entitled to a pro-rated credit for the period of confirmed service unavailability.

To request an outage credit:

Contact customer support to report the outage and receive a trouble ticket number.

Allow our technical team up to 72 hours to investigate and confirm the outage on our end.

If confirmed, you must reach out to customer support to request the credit.

Credits are not automatic. Once requested and approved, a pro-rated credit will be applied to your next billing cycle.

Credits for outages caused by factors outside SpryFi's control (e.g., natural disasters, customer-side equipment failure, or third-party network issues beyond our carrier agreements) are issued at SpryFi's discretion.

If SpryFi charges you an incorrect amount due to a billing system error, we will issue a full refund of the overcharged amount within 30 days of the error being identified or reported, whichever is earlier.

SpryFi is committed to clear disclosures, express payment authorization, and simple cancellation consistent with applicable consumer-protection law. SpryFi does not engage in bait-and-switch advertising, undisclosed fee practices, or coercive cancellation barriers.

If SpryFi is unable to resolve your dispute to your satisfaction through the internal process described in this Policy, you have the right to escalate your complaint to the following external regulatory bodies:

Federal Trade Commission (FTC) — Deceptive marketing, subscription cancellation — https://reportfraud.ftc.gov/

Federal Communications Commission (FCC) — Broadband billing or service complaints — https://consumercomplaints.fcc.gov/hc/en-us

We are committed to responding to all regulatory inquiries promptly and cooperatively.